Our goal is to provide you with a seamless shopping experience, from order placement to delivery. Below, you'll find detailed information about our shipping process.

Order Confirmation

After placing your order, you'll receive a confirmation email containing your order number and receipt. Please check both your inbox and spam/junk folders. If you don't see the email, contact us at support@velocko.com with the subject line "Order Confirmation Not Received," and our team will assist you promptly.

Processing and Shipping

We aim to process and dispatch your order as quickly as possible.

Handling Time: Orders are typically processed and shipped within 2-3 business days. During peak seasons, processing may extend up to 5 business days.

Transit Time: Delivery times vary based on your location. Please note that delays caused by customs or clearance processes are not included in these estimates.

Delivery Times:

United Kingdom,United States, Canada, New Zealand, Australia: 8–12 business days

Europe & International: 8–14 business days

Please note that delivery times are estimates and may vary based on shipping carrier and customs processing.

Shipping Costs

Free economy shipping is available for the United States, the United Kingdom, New Zealand, Canada, and Australia; expedited processing is available for $2.90. For other 180 countries and regions, the economy shipping fee is $4.90, and the expedited processing fee is $6.90.

Shipping Methods

We partner with trusted shipping carriers to ensure reliable and timely delivery tailored to your region. Once your order has been shipped, you'll receive an email with a tracking number to monitor your package's journey to your doorstep.

Address Changes

Need to update your shipping address? Please email us at support@velocko.com within 24 hours of placing your order to ensure your package is delivered to the correct location.

Cancellations & Modifications

If you wish to cancel or modify your order, contact our support team as soon as possible at support@velocko.com. Please note that once an order has been shipped, we cannot make changes or cancellations.

Order Issues and Pricing

While we strive for accuracy, we reserve the right to correct pricing errors or cancel orders at any stage, including after confirmation. In such cases, we'll notify you immediately to resolve the issue or process a cancellation.

Your trust and satisfaction are our top priorities. We're here to ensure your experience is seamless, reliable, and stress-free.

For any additional support or questions, please reach out to us at support@velocko.com.